Frequently asked questions

Want to speak with one of our live, U.S.-based representatives? Please call 561-249-4449.
What is a virtual visit? 

A virtual visit is an online appointment with a healthcare provider, such as a doctor, nurse, or therapist. During the visit, the provider can assess the patient’s medical needs, review any test results, answer questions, and provide treatment recommendations. The visit usually takes place over video chat or phone, and the patient can log in from anywhere. 

How do I request a virtual visit? 

To request an appointment, click here. 

What does a virtual visit cost?

Helix Virtual Medicine accepts most major insurance plans. We also offer self-pay rates. If you are uncertain about your insurance coverage limitations, we recommend calling your insurance carrier to confirm coverage prior to registering for your visit.

What will I need for my virtual visit? 

You will need to have access to a computer or mobile device that is camera and microphone-enabled.  

Who can receive services through virtual visits? 

Virtual visits are available to anyone located in the United States with a nonemergent medical issue and/or illness.  

How do I access my virtual visit appointment?

An email or text message will be sent with a link before your appointment. If you do not receive an email or text message within 10 minutes of your appointment, please call 561-249-4449. 

What age groups can be seen? 

HelixVM is pleased to be able to offer our services to patients of any age, including those under 18. However, for those younger than 18, a parent or legal guardian must be present at the time of your appointment. 

What are the hours of operation? 

The hours of operations are 7:00 am to 10:00 pm, EST.

In the event of an emergency, can I use HelixVM to address my medical issue? 

HelixVM provides treatment for non-emergent illnesses and work-related injuries. If there is an emergency, please call 911 or go to the nearest emergency room.  

What happens if I have technical difficulties? 

If you experience any technical difficulties, please call us at 561-249-4449. 


Can I use my smartphone or laptop for my virtual visit? 

Yes. You can use any electronic device that has an Internet connection, camera, and microphone.  


Can I get prescriptions through this service? 

 Whether it’s a new prescription or a refill, if the Medical Provider determines that a prescription is necessary for your treatment, the Medical Provider will send an electronic prescription to your preferred pharmacy immediately following your visit. Please be advised we follow federal and state laws for controlled substances. 

How will I pay my co-pay? 

HelixVM is committed to ensuring a seamless billing process, and as such, we will make every effort to submit the claim to your insurance provider before requesting payment for your patient responsibility in accordance with your insurance policy. 

Can more than one person in a household receive care? 

Yes. Just submit individual requests for each person who needs to be seen.  

What if I need imaging or laboratory services after my virtual visit

If your doctor recommends imaging or laboratory services, they will provide you with a prescription to make an appointment at your local imaging center or laboratory. Some laboratory services can be mailed to you.  

Is my virtual visit recorded? 

No. Virtual care visits have no recording capabilities, so your visit will not be recorded. 


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