Frequently asked questions
A virtual visit is an online appointment with a healthcare provider, such as a doctor, nurse, or therapist. During the visit, the provider can assess the patient’s medical needs, review any test results, answer questions, and provide treatment recommendations. The visit usually takes place over video chat or phone, and the patient can log in from anywhere.
To request an appointment, click here.
HelixVM accepts most major insurance plans. We also offer self-pay rates. If you are uncertain about your insurance coverage limitations, we recommend calling your insurance carrier to confirm coverage prior to registering for your visit.
You will need to have access to a computer or mobile device that is camera and microphone-enabled.
Virtual visits are available to anyone located in the United States with a nonemergent medical issue and/or illness.
An email or text message will be sent with a link before your appointment. If you do not receive an email or text message within 10 minutes of your appointment, please call 561-249-4449.
HelixVM is pleased to be able to offer our services to patients of any age, including those under 18. However, for those younger than 18, a parent or legal guardian must be present at the time of your appointment.
The hours of operation are Monday through Friday, 8 a.m.-8 p.m. EST. Saturday and Sunday, 8 a.m.-4 p.m. EST.
HelixVM provides treatment for non-emergent illnesses and work-related injuries. If there is an emergency, please call 911 or go to the nearest emergency room.
If you experience any technical difficulties, please call us at 561-249-4449.
Yes. You can use any electronic device that has an Internet connection, camera, and microphone.
Whether it’s a new prescription or a refill, if the Medical Provider determines that a prescription is necessary for your treatment, the Medical Provider will send an electronic prescription to your preferred pharmacy immediately following your visit. Please be advised we follow federal and state laws for controlled substances.
HelixVM is committed to ensuring a seamless billing process, and as such, we will make every effort to submit the claim to your insurance provider before requesting payment for your patient responsibility in accordance with your insurance policy.
Yes. Just submit individual requests for each person who needs to be seen.
If your doctor recommends imaging or laboratory services, they will provide you with a prescription to make an appointment at your local imaging center or laboratory. Some laboratory services can be mailed to you.
No. Virtual care visits have no recording capabilities, so your visit will not be recorded.